All personalized items are non-refundable.

Returns can be handled within 30 days of your purchase. An original copy of purchase receipt must be included with returned items. Returns must be in ‘new’ and ‘unused’ condition. Refunds cannot be given prior to receiving items and a full inspection of items has been completed. Please, provide necessary contact information including return shipping address, email contact information and telephone numbers one can be contacted at.

Warranty claims are subject to inspection and review. Artistic Woodcrafts, Inc. retains sole discretion to either replace, repair or refund any items returned due to warranty issues. All warranty issues are carefully reviewed and inspected to determine cause of failure per Care Instructions criteria. A copy of original receipt must accompany all warranty returns.

It is necessary to contact us at 1-951-785-0629 or via email at Service@ArtisticWoodcraftsInc.com prior to returning items. Return shipping charges are the responsibility of consumer. It is also customers responsibility to insure and properly package returns to prevent damage to products. Returns are subject to inspection before refunds can be given.